Job posting: PACT Coordinator, AVI

AVI Health & Community Services (AVI) is a multi‐disciplinary community based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence‐based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.

At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see

Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.


AVI Peer Assisted Care Team

The AVI Peer Assisted Care Team will provide immediate low‐barrier, harm reduction, traumainformed support services to community members experiencing mental health, substance use and related crises.

The team will be comprised of experiential responders and mental health professionals supported by a supervisory and management structure. All crisis calls will be attended by two team members who are trained in a range of trauma informed crisis management and deescalation, suicide intervention and advanced first aid techniques. The team will also facilitate follow‐up support to specialised services, case management, primary health care, housing support, mental health and substance use services.

Our PACT team provides services on the territories of the Ləkʷəŋən peoples (Esquimalt and Songhees nations).


Job Summary

This position would be scheduled for Thursday – Monday 1:00 PM – 7:00 PM with some on‐call hours.

The PACT team will provide acute crisis support and de‐escalation services for persons 13 years of age and older experiencing mental health and/or substance use crises. The PACT Coordinator
will be responsible for the supervision and support of the Peer Assisted Care Team Staff, as well as the daily operations and systems of this service.

In collaboration with AVI Harm Reduction Management, the PACT Coordinator will support a supervision model that helps to ensure program equity and staff wellness, including daily debriefing and staff check‐ins. The PACT Coordinator has a strong relational practice of leadership in harm reduction to support and supervise staff in their roles providing psychosocial support. The Coordinator supports PACT staff who hold multiple, intersecting identities including (but not limited to) people who use/d drugs, people with lived experience of HIV and hepatitis C, and LGBTQ2S+ people ‐ from a sex positive and harm reduction‐based approach. In addition, the PACT Coordinator will work closely with Management to ensure effective administration and project management, including: staff hiring, training, supervision and program evaluation.


Key Duties and Responsibilities

1. Oversee daily operations, including the development and support of operations and team systems
2. Provide daily support and supervision of staff members, including Community Crisis counsellor, Experiential Crisis responders and Harm Reduction Response team
3. Supports staff through systems of debriefing, including daily check‐ins, situational debriefing and 1:1 staff supervision
4. Schedules staff to ensure appropriate staffing levels, and manages payroll approval (Inclusion) and leave management
5. Develop and maintain effective working relationships with community care providers
6. Develop and maintain effective communication with Emergency Services Personnel, where appropriate
7. Develop and supervise confidential Case Management Systems, including the safe storage of confidential client files
8. Develop and supervise resource and program materials systems, including but not limited to survival resources (food, tents, tarps, blankets, clothing, harm reduction and
safe sex supplies, etc…)
9. Provide ongoing team and individual staff training
10. First aid and overdose response including rescue breathing, oxygen and naloxone when necessary
11. Ensure quality control and transparency of service; reporting to Management and PACT Team Committee.
12. Report to Harm Reduction Managers
13. Engages in planning, evaluation, reporting, and program development as directed.
14. Performs other duties as assigned.


Application deadline 5 PM on October 30, 2022

AVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

To see complete job posting and how to apply, click here to visit AVI.