Making it Work Project

Learn about the logo by clicking the image.

Making It Work is an Indigenous-focused, community-based research project in British Columbia co-led by PAN and the AHA Centre at CAAN (Communities, Alliances and Networks). Making It Work was born out of conversations within the community when looking at the challenges people living with HIV, hepatitis C and other associated—and complex—social and health issues face every day. These discussions led to a realization that we need to understand better whether people facing these challenges experience better outcomes when they access services from organizations that approach care through an Indigenous view of health and wellbeing and also link case management services with community development programs.


Making It Work explores the relationship between improved outcomes and cultural safety, case management and community development by developing an understanding of how service providers adapt case management and programming to “make them work” in ways that are culturally safe for the people they serve. There are three primary goals for the project:

  • develop and implement an evidence-based evaluation plan for case management and community development programs across BC
  • support capacity building in community-based research and evaluation methods for Peer Researchers, communities, and other stakeholders
  • highlight how Indigenous service delivery models can inform services for Indigenous and non-Indigenous people accessing services


From a methodological perspective, Making It Work seeks to bridge Indigenous ways of knowing and doing and Indigenous research methodologies with Western academic Realist Evaluation methodology. The team has had many discussions of what this would look like and how it would work, and continue to do so. We envision our work as a kind of spiral, where everything we learn feeds into the next questions we seek to ask, and the information we glean from those questions then feeds into further questions and so on. In addition to the three primary goals of the project, we are actively working to document what this methodological approach looks like and how we are building it as the project goes forward.

Making it Work is funded by by a CIHR Catalyst Grant and Operating Grant and the AHA Centre.






Study News and Updates




For more information about the project please contact Jennifer Demchuk, PAN’s Research Manager: [email protected]

PAN would like to thank the Canadian Institute for Health Research for a Catalyst Grant and an Operating Grant to complete this study. We would also like to thank the AHA Centre and the University of Victoria for their support.